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HPE Aruba Support Services

HPE Aruba Networking Support Services

Our flexible offerings provide peace of mind and ensure maximum reliability and business continuity of your network. Reduce the time your IT team spends troubleshooting and benefit from preventive features to reduce network and security vulnerabilities with our premium support options.

Elevate your experience with the new HPE Networking Support Portal

Try our award-winning self-service portal designed to boost network performance. One-click entry allows you to submit online RMAs, manage cases and assets, and more.

Choose a support service that keeps your organization running

Network incidents do not always occur during business hours and warranty may not be enough. HPE Aruba Networking support offerings not only provide 24×7 support but also provide many value-add features that will significantly reduce network downtime and optimize performance. Our flexible support options let you choose how much of the network support burden you wish to take on vs. offloading to a partner or HPE.

Product warranty

All HPE Aruba Networking products include a warranty you can depend on, and many products come with a limited lifetime warranty. Warranty service provides basic troubleshooting assistance for product conformance.

Personalized customer success plan

   

Yes

Proactive baseline review by premium support team

   

Yes

Quarterly operational reviews

   

Yes

Direct access to premium support team

  

Yes

Yes

Prioritized case handling

  

Yes

Yes

Customer success manager

  

Virtual

Named

Custom support portal dashboard and quarterly analytics

  

Yes

Yes

Advanced hardware replacement

 

 

Yes3

Via FC4