Description

SonicWALL 24X7 SUPPORT FOR SUPERMASSIVE 9400 2YR – 24 x 7 x 24 Hour – On-site – Exchange – Parts – Electronic and Physical 2YR

Platinum Support and Professional Services combine the technical support and custom
services IT needs to attain the greatest return on its Dell SonicWALL investment. Dell
SonicWALL Platinum Support is a custom support offering that includes a comprehensive
suite of services to ensure operational effectiveness and efficiency
all of which are managed
and delivered by a team of senior support engineers who understand an enterprise’s business
and technical requirements. Built upon a proactive service and support lifecycle
Dell
SonicWALL Platinum Support establishes a solid operational foundation
anticipates emerging
security demands
and dynamically adapts and evolves to support an enterprise’s business
goals. In addition
Platinum Professional Services offer onsite installation and configuration
services
training and education services and system migration from either an existing Dell
SonicWALL solution or a product from another vendor.
• 24×7 support provided by a team of senior support engineers
• Software and firmware updates and upgrades
• Advance Exchange hardware replacement (RMA) Product Type:Service
Provided Support:Firmware Updates|Software Upgrade|New Releases Update|Web Support|Firmware Upgrade|Software Update|Phone Support|Parts Replacement
Service Duration:2 Year
Service Type:Exchange
Service Location:On-site
Manufacturer Part Number:01-SSC-4143
Manufacturer Website Address:http://www.sonicwall.com
Service Name:Platinum Support – Extended Service
Manufacturer:SonicWall Inc.
Product Supported:SonicWALL Appliance:

• 9400 SuperMassive
• 9400 High Availability
• 9400 TotalSecure

Service Availability:24 x 7 Web Support|24 x 7 Phone Support
Service Main Type:Exchange
Service Sub Type:Electronic and Physical
Service Characteristic:Parts
Service Response Time:24 Hour – Parts replacement