Description

Veritas Verified Essential Appliance Support – Extended Service – 4 Year – Service – On-site – Maintenance – Parts & Labor NITSFP ETHER-8 8GB FC STD APPL CORP

Product Type:Service
Provided Support:New Releases Update
Email Support
Phone Support
Web Knowledge Base Access
Service Type:Maintenance
Service Location:On-site
Manufacturer Part Number:CON-OS-SMS-1000
Manufacturer Website Address:http://www.cisco.com
Service Name:SMARTnet
Manufacturer:Cisco Systems
Inc
Product Supported:

• SMS-1000

Service Availability:8 x 5
Service Details:

• Software support includes maintenance
  minor and major updates for your licensed feature set
• Web knowledge base access includes a substantial database of product information and a robust set of technical and analytical tools that help facilitate knowledge transfer to your internal staff
• The Cisco TAC has a sophisticated call routing system that quickly routes you to the correct technology personnel for expert assistance and faster resolution
• Advance replacement parts
  with a field engineer
  are delivered the next business day between 9 a.m. and 5 p.m. (provided the request is received before 3 p.m. local depot time)*
• Domestic resellers purchasing for International locations will be subject to an additional fee

*Holidays observed by Cisco are excluded. Cutoff times can vary by region

Service Main Type:Maintenance
Service Sub Type:Physical
Service Characteristic:Parts & Labor
Service Response Time:Next Business Day