Description
Veritas Business Critical Services Remote Product Specialist Additional Contact Bundle – 2 Year – Service – 24 x 7 x 15 Minute – Technical – Electronic ADDL CONTACT BNDL INIT 24MO GOVT
Product Type:Service
Provided Support:Web Knowledge Base Access
New Releases Update
Replacement
Phone Support
Web Support
Service Duration:1 Month
Service Type:Technical
Manufacturer Part Number:4037130-EZ
Manufacturer Website Address: http://www.citrix.com
Service Name:Appliance Maintenance Gold Plus
Manufacturer:Citrix Systems
Inc
Product Supported:
Citrix NetScaler MPX 20550
Service Main Type:Technical
Service Sub Type:Electronic
Service Response Time:1 Hour – Phone Support – Severity Level 1
24 Hour – Web Support – Severity Level 3
5 Day – Web Support – Severity Level 4
Next Business Day – Replacement
4 Hour – Web Support – Severity Level 2