Description

Citrix NetScaler Enterprise Edition for MPX 13500 NEBS – Product Upgrade License – 1 Device – Price Level 1 – Volume – Citrix Enterprise Licensing Program (ELA) FRM MPX13500 NEBS STD ED

Product Type:Service
Provided Support:Email Support
Web Knowledge Base Access
Phone Support
New Releases Update
Service Duration:1 Year
Service Type:Maintenance
Service Location:On-site
Manufacturer Part Number:CON-OSP-3750GPE
Manufacturer Website Address:http://www.cisco.com
Service Name:SMARTnet
Manufacturer:Cisco Systems
Inc
Product Supported:

• WS-C3750G-48PS-E: Cisco Catalyst 3750 48 10/100/1000T PoE + 4 SFP Enhanced Image

Region Availability:

Service is available only if your distance from a parts depot or authorized Cisco service location is within:

• 100 driving miles in the United States
• 120 driving kilometers in Europe and Canada
• 75 driving kilometers in Australia
  New Zealand
  and select countries in Latin America and Asia

Note: Domestic resellers purchasing for International locations will be subject to an additional fee

Service Availability:24 x 7
Service Details:

• Software support includes maintenance
  minor and major updates for your licensed feature set
• Web knowledge base access includes a substantial database of product information and a robust set of technical and analytical tools that help facilitate knowledge transfer to your internal staff
• The Cisco TAC has a sophisticated call routing system that quickly routes you to the correct technology personnel for expert assistance and faster resolution
• Advance replacement parts
  with a field engineer
  are delivered within 4 hours of determining that part replacement is required

Service Main Type:Maintenance
Service Sub Type:Physical
Service Characteristic:Parts & Labor
Service Response Time:4 Hour