Description

Citrix NetScaler Enterprise Edition for VPX 10G – Upgrade License – 1 Device – Academic – Citrix Education License Program FROM VPX 10G STD EDITION

Product Type:Service
Provided Support:New Releases Update
Email Support
Web Support
Parts Replacement
Phone Support
Web Knowledge Base Access
Service Duration:2 Year
Service Type:Exchange
Service Location:Service Depot
Manufacturer Part Number:RN-2000HN48-IA-PTM2Y
Manufacturer Website Address:https://www.fireeye.com/
Service Name:Support Platinum – Extended Service (Renewal)
Manufacturer:FireEye
Product Supported:Fireeye 2000HN48-IA-HW
Service Main Type:Exchange
Service Characteristic:Parts
Service Response Time:4 Business Hour – Phone Support – Severity Level 3
8 Business Hour – Phone Support – Severity Level 4
Next Business Day – Advance Parts Replacement
2 Hour – Phone Support – Severity Level 2
30 Minute – Phone Support – Severity Level 1