Description
Citrix Gold Maintenance – Upgrade – 1 Month – Service – 24 x 7 – Technical – Parts – Electronic and Physical 16500 FROM ADC MPX 11500 PREM
Citrix Appliance Maintenance provides technical support from the Citrix experts to diagnose and resolve issues encountered with your appliance
the latest software upgrades and replacement of malfunctioning appliances to minimize downtime at your organization. Product Type:Service
Provided Support:Web Knowledge Base Access
Web Support
New Releases Update
Phone Support
Replacement
Service Duration:1 Month
Service Type:Technical
Manufacturer Part Number:4037094-E6
Manufacturer Website Address: http://www.citrix.com
Service Name:Appliance Maintenance Gold Plus
Manufacturer:Citrix Systems
Inc
Product Supported:
Citrix NetScaler SDX 18500
Service Main Type:Technical
Service Sub Type:Electronic
Service Response Time:4 Hour – Web Support – Severity Level 4
1 Hour – Phone Support – Severity Level 1
2 Hour – Phone Support – Severity Level 2
1 Hour – Web Support – Severity Level 1
4 Hour – Web Support – Severity Level 3
4 Hour – Replacement
4 Hour – Phone Support – Severity Level 4
4 Hour – Phone Support – Severity Level 3
2 Hour – Web Support – Severity Level 2