Description

Citrix Appliance Maintenance Bronze – Extended Service – 3 Year – Service – Exchange – Physical 11500 NEBS PLAT ED ELA-5

Product Type:Service
Provided Support:Diagnosis
Web Knowledge Base Access
Software Upgrade
Software Update
Software Maintenance
Phone Support
Parts Replacement
Hardware Maintenance
Service Duration:1 Year
Service Type:Exchange
Manufacturer Part Number:CON-SNT-A9016CZT
Manufacturer Website Address:http://www.cisco.com
Service Name:SMARTnet – Extended Service
Manufacturer:Cisco Systems
Inc
Product Supported:Cisco ASR 901 10G Router:A901-6CZ-FT-A
Service Availability:8 x 5 Parts Replacement
24 x 7 Web Knowledge Base Access
24 x 7 Phone Support
Service Details:

SMARTnet 8x5xNext Business Day:

• Where Next Business Day delivery is available
  an Advance Replacement will ship to arrive the next Business Day provided that Cisco’s determination of Hardware failure has been made before 3:00 p.m. Depot Time. If Customer make a request after 3:00 p.m. Depot Time
  Cisco will ship the Advance Replacement the next Business Day.
• Where Next Business Day delivery is not available
  same day shipping will be provided. Under same day shipping
  Advance Replacement will ship from the serving depot location that same Business Day
  provided that Cisco’s determination of Hardware failure has been made before 3:00 p.m. Depot Time. Determinations that occur after 3:00 p.m. Depot Time will be shipped the following Business Day.

Service Main Type:Exchange
Service Sub Type:Electronic and Physical
Service Characteristic:Parts
Service Response Time:Next Business Day – Parts Replacement