Description

Citrix Silver Maintenance – Upgrade – 1 Month – Service – Technical – Electronic and Physical NETSCALER MPX 22100T NEBS PLATFORM

Citrix Appliance Maintenance provides technical support from the Citrix experts to diagnose and resolve issues encountered with your appliance
the latest software upgrades and replacement of malfunctioning appliances to minimize downtime at your organization.

Product Type:Service
Provided Support:Email Support
New Releases Update
Web Knowledge Base Access
Service Duration:1 Year
Service Type:Maintenance
Service Location:On-site
Manufacturer Part Number:CON-OSP-WSC451R
Manufacturer Website Address:http://www.cisco.com
Service Name:SMARTnet
Manufacturer:Cisco Systems
Inc
Product Supported:

• WSC451R

Region Availability:

Service is available only if your distance from a parts depot or authorized Cisco service location is within:

• 100 driving miles in the United States
• 120 driving kilometers in Europe and Canada
• 75 driving kilometers in Australia
  New Zealand
  and select countries in Latin America and Asia

Note: Domestic resellers purchasing for International locations will be subject to an additional fee.

Service Availability:24 x 7
Service Details:

• Software support includes maintenance
  minor and major updates for your licensed feature set
• Web knowledge base access includes a substantial database of product information and a robust set of technical and analytical tools that help facilitate knowledge transfer to your internal staff
• The Cisco TAC has a sophisticated call routing system that quickly routes you to the correct technology personnel for expert assistance and faster resolution
• Advance replacement parts
  with a field engineer
  are delivered within 4 hours of determining that part replacement is required

Service Main Type:Maintenance
Service Sub Type:Physical
Service Characteristic:Parts & Labor
Service Response Time:4 Hour