Description

Citrix Silver Maintenance – 2 Year – Service – Technical – Electronic and Physical 800-002 WANOP ED W/4PORT BYPASS

Citrix Appliance Maintenance provides technical support from the Citrix experts to diagnose and resolve issues encountered with your appliance
the latest software upgrades and replacement of malfunctioning appliances to minimize downtime at your organization.

Product Type:Service
Provided Support:Email Support
Web Knowledge Base Access
Phone Support
New Releases Update
Service Duration:1 Year
Service Type:Maintenance
Service Location:Carry-in
Manufacturer Part Number:CON-SNT-PXDMZCSA
Manufacturer Website Address:http://www.cisco.com
Service Name:SMARTnet
Manufacturer:Cisco Systems
Inc
Product Supported:

• PIX515E-DMZ-CSA-K9: Cisco Threat Defense Bundle PIX 515E-R-DMZ
  CSA
  VMS Basic

Service Availability:8 x 5
Service Details:

• Software support includes maintenance
  minor and major updates for your licensed feature set
• Web knowledge base access includes a substantial database of product information and a robust set of technical and analytical tools that help facilitate knowledge transfer to your internal staff
• The Cisco TAC has a sophisticated call routing system that quickly routes you to the correct technology personnel for expert assistance and faster resolution

Note: Domestic resellers purchasing for International locations will be subject to an additional fee

Service Main Type:Maintenance
Service Characteristic:Parts
Service Response Time:Next Business Day