Description

Citrix Bronze Maintenance – 3 Year – Service – Maintenance SDX 14020 FIPS 16X10G SFP+ 10GE SFP

Product Type:Service
Provided Support:Web Knowledge Base Access
Phone Support
New Releases Update
Email Support
Service Duration:1 Year
Service Type:Maintenance
Service Location:On-site
Manufacturer Part Number:CON-OS-C2950G24
Manufacturer Website Address:http://www.cisco.com
Service Name:SMARTnet
Manufacturer:Cisco Systems
Inc
Product Supported:

• WS-C2950G-24-EI-DC: Cisco 24 10/100 + 2 GBIC slots
  Enhanced Image
  DC version
• WS-C2950G-24-EI-RF: Cisco WS-C2950G-24-EI REFURBISHED
• WS-C2950G-24-EI: Cisco Catalyst 2950
  24 10/100 with 2GBIC slots
  Enhanced Image

Service Availability:8 x 5
Service Details:

• Software support includes maintenance
  minor and major updates for your licensed feature set
• Web knowledge base access includes a substantial database of product information and a robust set of technical and analytical tools that help facilitate knowledge transfer to your internal staff
• The Cisco TAC has a sophisticated call routing system that quickly routes you to the correct technology personnel for expert assistance and faster resolution
• Advance replacement parts
  with a field engineer
  are delivered the next business day between 9 a.m. and 5 p.m. (provided the request is received before 3 p.m. local depot time)*

* Holidays observed by Cisco are excluded. Cutoff times can vary by region

Note: Domestic resellers purchasing for International locations will be subject to an additional fee

Service Main Type:Maintenance
Service Sub Type:Physical
Service Characteristic:Parts & Labor
Service Response Time:Next Business Day