Poly 4870-84685-312

$728.19

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SKU: 4870-84685-312 UPC: Brand: Poly Condition: New Category: Tag:

Description

Poly Premier – Extended Service – 3 Year – Service – Service Depot – Exchange – Parts – Electronic
Physical PRESENTATION SYSTEM

Premier support is Polycom’s entry-level service offering-enhancing your inhouse resources with technical experts who are available to support your Polycom communication products. Premier offers the right level of support for those organizations that wish to work directly with Polycom to address their support needs
and want to keep up-to-date with the latest software upgrades and updates
but do not have a need for 24-hour support
365 days per year.

With Premier support
if a problem occurs
a telephone technical support agent will first diagnose it
and
if needed
you will receive a replacement part the next business day for your technicians to install. Available through two service offerings-Premier and Premier Onsite-Premier support includes:

  • Software upgrades and updates
  • Advance parts replacement
  • Telephone technical support during business hours (8×5)
  • Access to the Polycom online support portal
  • Optional uplift to onsite support

For Polycom’s software-only solutions
meanwhile
Premier Software support enhances the basic manufacturer’s 90-day software warranty to a full year of coverage
and includes:

  • Major software releases (significant new features)
    minor software upgrades (new features and enhancements)
    and software updates (maintenance and patches)
  • Telephone technical support during business hours (8×5) for the current major release and one previous version
  • Access to the Polycom online support portal
  • Option to uplift telephone technical support to 24×7 for more mission-critical solutions

Product Type:Service
Provided Support:Web Knowledge Base Access|Phone Support|Parts Replacement|New Releases Update|Inspection
Service Duration:3 Year
Service Type:Exchange
Service Location:Service Depot
Manufacturer Part Number:4870-84685-312
Manufacturer Website Address:http://www.poly.com
Service Name:Premier – Extended Service
Manufacturer:Poly
Product Supported:

Polycom Presentation Server:

  • 7200-84685-001
  • 7200-84685-101
  • 7200-84685-119

Service Availability:7 x 24 Repair
Service Main Type:Exchange
Service Sub Type:Physical|Electronic
Service Characteristic:Parts
Service Response Time:Next Business Day – Parts Replacement

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