Description
Logitech Select Plan (Per Room) – Extended Service – 1 Year – Service – 24 x 7 x Business Day – On-site – Technical F/ ALL VC ROOM SOLUTIONS
A COMPREHENSIVE SERVICE FROM A PARTNER YOU KNOW & TRUST!
Logitech Select is a comprehensive service plan that delivers enterprise-grade reliability
continuity
and peace of mind through one expert provider. It provides 24/7 support
a dedicated Customer Success Manager
accelerated RMA
onsite spares
advanced Sync analytics including customizable alerts through ServiceNow integration.
FEATURES FOR ENTERPRISE-GRADE PEACE OF MIND
24/7 Enterprise-Grade Support
Logitech Select’s 24/7 enterprise-grade technical support provides the right level of assistance fast – anytime/anywhere.
Dedicated Customer Success Manager
The Customer Success Manager is a trusted partner that knows your business and serves as a single point of contact who will support and address your meeting room needs.
Advanced RMA
Advanced RMA aims to deliver next business day replacements5 for Logitech products under warranty to minimize downtime.
Instant RMA
Our service provides a set of onsite spares for quick activation and rapid resolution. It’s the fastest product replacement possible.
Logitech Sync InsightsInform Optimization
Sync helps manage and monitor the health of your video collaboration solution. Enhanced Sync with Logitech Select delivers insights on room usage and occupancy allowing you to optimize your video collaboration solutions.
ServiceNow WorkflowIntegration
Logitech Sync makes it easy for IT to monitor and manage meeting room devices. Through its ServiceNow integration
push notifications like device disconnections alert IT so they can seek support to resolve any issue quickly.
WHY PURCHASE LOGITECH SELECT
PROTECTS YOUR INVESTMENT
When deciding on your video collaboration solutions
you made a significant investment to keep your business connected and innovating. For less than the price of one
in-room video conferencing camera
Logitech Select delivers a robust return on your investment with services and premium insights that will maximize uptime and save you money by eliminating unexpected replacement costs.
DESIGNED & DELIVERED BY EXPERTS
As the market leader in video collaboration solutions
who better than Logitech to deliver premium
expert service to help you recover from downtime more quickly and efficiently while providing peace of mind.
SIMPLE
YET COMPREHENSIVE
Logitech is all about simplicity
ease of use
high quality
and value in what we deliver. This simple
yet comprehensive service allows you to receive expert support from one vendor that will help you resolve any issues
hardware or software
that may unexpectedly arise with your video collaboration solutions.
NEXT LEVEL SUPPORT
While Logitech provides basic business support with all our solutions
we wanted to provide a comprehensive service that is more responsive to what our customers want and need. See the chart below to see how our service plans have evolved to better service your video collaboration solutions.
Product Type:Service
Provided Support:Phone Support|Return Merchandise Agreement (RMA)|Integration|Email Support|Dedicated Customer Success Manager
Service Duration:1 Year
Service Type:Technical
Service Location:On-site
Manufacturer Part Number:994-000149
Manufacturer Website Address:http://www.logitech.com
Service Name:Select Plan (Per Room) – Extended Service
Manufacturer:Logitech
Product Supported:
Logitech Room Solutions
Service Main Type:Technical
Service Response Time:Business Day – Advanced RMA
