Description
Cisco SMARTnet – 1 Year – Service – 24 x 7 x 4 – On-site – Maintenance – Parts & Labor – Physical ONSITE 24X7 4HR 1841 SECURITY
Cisco Technical Support Services such as Cisco SMARTnet Onsite support help enable improved productivity and can increase operational efficiency by complementing your in-house resources with world-class networking expertise. It can maximize availability and minimize risks for systems running mission-critical applications.
Product Type:Service
Provided Support:Email Support|New Releases Update|Phone Support|Web Knowledge Base Access
Service Duration:1 Year
Service Type:Maintenance
Service Location:On-site
Manufacturer Part Number:CON-OSP-C1841HSE
Manufacturer Website Address:http://www.cisco.com
Service Name:SMARTnet
Manufacturer:Cisco Systems
Inc
Product Supported:
- CISCO1841-HSEC/K9: Cisco 1841 Security bundle w/AIM-VPN
Adv.IP Svcs
64FL/256DR
Region Availability:
Service is available only if your distance from a parts depot or authorized Cisco service location is within:
- 100 driving miles in the United States
- 120 driving kilometers in Europe and Canada
- 75 driving kilometers in Australia
New Zealand
and select countries in Latin America and Asia
Note: Domestic resellers purchasing for International locations will be subject to an additional fee
Service Availability:24 x 7
Service Details:
- Software support includes maintenance
minor and major updates for your licensed feature set - Web knowledge base access includes a substantial database of product information and a robust set of technical and analytical tools that help facilitate knowledge transfer to your internal staff
- The Cisco TAC has a sophisticated call routing system that quickly routes you to the correct technology personnel for expert assistance and faster resolution
- Advance replacement parts
with a field engineer
are delivered within 4 hours of determining that part replacement is required
Service Main Type:Maintenance
Service Sub Type:Physical
Service Characteristic:Parts & Labor
Service Response Time:4 Hour
