Description

Cisco Smart Net Total Care – Service – 8 x 5 x Next Business Day – Exchange – Physical
Electronic SEC B

The Internet of Everything creates opportunities to improve productivity
efficiency
and customer engagement. The network is at the heart of this innovation. It must support apps and devices
help enable personal experiences
and connect to clouds more securely.

Our services proactively support
optimize
and help secure your network so you can pay more attention to running your business.

Smart Net Total Care helps solve problems faster
improves operational efficiency
and reduces the risk of downtime. It gives you more time to focus on business innovation while proactively supporting your infrastructure.

What You Get:

• Global
  24-hour access to the Cisco Technical Assistance Center for covered devices
• Advance hardware replacement — including 2-hour
  4-hour and next-business day options
• Access to operating system (OS) software updates and upgrades
• 24-hour access to Cisco online resources
• Comprehensive
  web-based user community for self-service support of smart capabilities
• Proactive diagnostics and immediate alerts on devices enabled with Smart Call Home

Product Type:Service
Provided Support:Web Support
Web Knowledge Base Access
Phone Support
Parts Replacement
New Releases Update
Email Support
Service Duration:3 Year
Service Type:Exchange
Service Location:Service Depot
Manufacturer Part Number:4043107-E3
Manufacturer Website Address: http://www.citrix.com
Service Name:Appliance Maintenance Gold – Extended Service
Manufacturer:Citrix Systems
Inc
Product Supported:Citrix 3014635-E3
Service Details:Pricing Type: Citrix Enterprise License Program (ELA) (Level 3)
Service Main Type:Exchange
Service Sub Type:Electronic
Physical
Service Characteristic:Parts
Service Response Time:1 Business Day – Advance Parts Replacement