Description
Cisco SMARTnet Enhanced – Extended Service – 1 Year – Service – 8 x 5 x 4 Hour – Exchange – Parts – Electronic and Physical 2960 PLUS 24 10/100POE+2T/S
Maintain Network and IT Infrastructure Coverage
Reduce downtime with fast
expert technical support
flexible hardware coverage
and smart
proactive device diagnostics with SMARTnet Service. Your IT staff has anytime access to Cisco engineers in the Technical Assistance Center (TAC) and an extensive range of resources
tools and training.
Product Type:Service
Provided Support:Software Update|Software Upgrade|Web Knowledge Base Access|Phone Support|Hardware Maintenance|Diagnosis|Software Maintenance|Parts Replacement
Service Duration:1 Year
Service Type:Exchange
Manufacturer Part Number:CON-SNTE-WSC2964L
Manufacturer Website Address:http://www.cisco.com
Service Name:SMARTnet Enhanced – Extended Service
Manufacturer:Cisco Systems
Inc
Product Supported:
- Catalyst 2960 Plus 24 10/100 PoE + 2 T/SFP LAN Base
- Cat 2960 Plus 24 10/100 PoE + 2 T/SFP LAN Base REFURBISHED
Service Availability:24 x 7 Web Knowledge Base Access|24 x 7 Phone Support|8 x 5 Parts Replacement
Service Details:SMARTnet 8x5x4:
Advance Replacement on a Four- Hour Response basis between 9:00 a.m. and 5:00 p.m. Depot Time the same Business Day
provided that Cisco’s determination of Hardware failure has been made before 1:00 p.m. Depot Time. If Customer make a request after 1:00 p.m. Depot Time
Cisco will deliver the Advance Replacement the morning of the next Business Day.
Service Main Type:Exchange
Service Sub Type:Electronic and Physical
Service Characteristic:Parts
Service Response Time:4 Hour – Parts Replacement
