Description

Cisco Smart Net Total Care – Service – 24 x 7 x 4 Hour – Exchange CATALYST C8200

With so much depending on your network
even a routine issue can have a major effect on your customers
your employees
and your business profitability. Cisco^® Customer Experience (CX) provides the support you need-from the first purchase of your Cisco products with our foundational services through technology refresh and beyond with our high-value services.

Your IT infrastructure is the lifeline that connects your business to customers and suppliers. Business success requires maintaining high service levels for your network while reducing costs and expanding your network as your business grows. Cisco Smart Net Total Care^® and our other foundational services can help you meet these objectives.

Product Type:Service
Provided Support:Web Support
New Releases Update
Phone Support
Replacement
Web Knowledge Base Access
Service Duration:1 Month
Service Type:Technical
Manufacturer Part Number:4037432-E5
Manufacturer Website Address: http://www.citrix.com
Service Name:Appliance Maintenance Gold Plus
Manufacturer:Citrix Systems
Inc
Product Supported:

Citrix NetScaler MPX 11530 Platinum Edition

Service Main Type:Technical
Service Sub Type:Electronic
Service Response Time:1 Hour – Phone Support – Severity Level 1
5 Day – Web Support – Severity Level 4
4 Hour – Web Support – Severity Level 2
4 Hour – Replacement
24 Hour – Web Support – Severity Level 3