Description

At Fortinet, we put a lot of care into making sure our customers are satisfied with our products and support. Our FortiCare support offerings are specifically designed to provide you with the support you need for all Fortinet products and services no matter where in the world you are.Support and Advanced Services With FortiCare Services, you can rest assured that your Fortinet security infrastructure is performing at its absolute best and protecting your critical assets and data. FortiCare Services includes both Support Services and Advanced Services. FortiCare Support Services FortiCare Support Services give you global support on a per-product basis. By subscribing to these services, you’ll receive a timely response to any technical issue as well as complete visibility on ticket resolution progress. All FortiCare Support Services include firmware upgrades, access to the support portal and associated technical resources, reporting on technical incidents (via the web, chat, and telephone), as well as a hardware return option. Basic Provided Support: Firmware Upgrade Service Availability Days: 7 Provided Support: Online Support Tools Access Product Type: Service Service Type: Technical Provided Support: Reporting Brand Name: Fortinet Provided Support: Phone Support Web Support Live Chat Service Availability Hours: 24 Service Duration: 3 Year