Description
HPE Pointnext Tech Care – Post Warranty – 2 Year – Warranty – On-site – Technical PL-96
Overview
HPE Pointnext Tech Care (HPE Tech Care) is the operational support experience for HPE hardware and software products (HPE products). HPE Tech Care helps IT teams focus on moving the business forward by proactively searching for better ways to do things
as opposed to just focusing on reactive issues. HPE Tech Care goes beyond traditional support by enabling direct access to product-specific specialists and providing general technical guidance to help Customers not only reduce risk but also continually search for ways to do things more efficiently. HPE Tech Care Customers can get help through multiple channels that include telephone
HPE moderated forums with defined response times
automated incident logging
and a real-time chat facility.
Benefits
Customers may contact HPE support by telephone 24 hours a day 7 days per week to log support incidents. Response times will depend on the service level of the covered product.
Expert online chat: Customers can initiate an online chat with a specialist technical resource to ask questions
get help
or general technical guidance. Expert online chat is provided so Customers can obtain quick answers to technical questions about their HPE product.
HPE endeavors to provide general technical guidance for Customer questions and enquiries specific to the topic areas outlined in the following regarding the operation and management of the Customer’s products covered by HPE Tech Care.
Product Type:Service
Provided Support:New Releases Update
Parts Replacement
Phone Support
Repair
Web Knowledge Base Access
Web Support
Service Duration:3 Year
Service Type:Maintenance
Service Location:On-site
Manufacturer Part Number:20003-M1-22
Manufacturer Website Address:https://www.veritas.com/
Service Name:Essential Appliance Support – Extended Service
Manufacturer:Veritas Technologies LLC
Product Supported:Veritas 20003-M1
Service Main Type:Maintenance
Service Sub Type:Electronic
Physical
Service Characteristic:Parts & Labor
Service Response Time:4 Business Hour – Parts & Labor
