Description
HPE Pointnext Tech Care Essential – Post Warranty – 1 Year – Warranty – 24 x 7 x 4 Hour – On-site – Maintenance – Parts & Labor PL-96
HPE Pointnext Tech Care (HPE Tech Care) is the operational support experience for HPE hardware and software products (HPE products). HPE Tech Care helps IT teams focus on moving the business forward by proactively searching for better ways to do things
as opposed to just focusing on reactive issues.
HPE Tech Care goes beyond traditional support by enabling direct access to product-specific specialists and providing general technical guidance to help Customers not only reduce risk but also continually search for ways to do things more efficiently. HPE Tech Care Customers can get help through multiple channels that include telephone
HPE moderated forums with defined response times
automated incident logging
and a real-time chat facility. The service provides access to expert technical resources with specialized knowledge in the hardware and or software within the context of the specific workload and avoids the Customer spending time answering sometimes unnecessary triage or entitlement questions.
HPE Tech Care goes beyond traditional support by offering General Technical Guidance for the operation
management
and security of the supported product.
HPE Support Center provides an enhanced and personalized digital experience that helps Customers manage their assets by recognizing the various products installed in the Customer’s environment and how these products interact with each other. New self-service tools allow Customers to perform certain activities without having to open a support incident
as well as providing a portal of curated knowledge resources. HPE Tech Care provides access to HPE resources who will help drive operational excellence and performance optimization from edge to cloud.
Product Type:Warranty
Provided Support:New Releases Update|Knowledge Base Access|Web Support|Parts Replacement|Phone Support|Visual Remote Guidance|Repair|Remote Diagnosis
Service Duration:1 Year
Service Type:Maintenance
Service Location:On-site
Manufacturer Part Number:H40S6PE
Manufacturer Website Address:http://www.hpe.com
Service Name:Pointnext Tech Care Essential – Post Warranty
Manufacturer:Hewlett Packard Enterprise
Product Supported:HPE ML110 Gen9
Service Main Type:Maintenance
Service Characteristic:Parts & Labor
Service Response Time:4 Hour – Parts and labor
