Description

HPE Foundation Care – Post Warranty – 1 Year – Warranty – 9 x 5 x Next Business Day – On-site – Maintenance – Parts & Labor – Physical
Electronic NBD SO 3500 24TB BU

HPE Foundation Care Service is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. Hewlett Packard Enterprise (HPE) technical resources provide support and work with your IT team to help you resolve hardware and software problems with HPE and selected third-party products.

For hardware products covered by HPE Foundation Care
the service includes remote diagnosis and support
as well as on-site hardware repair if it is required to resolve an issue. For eligible HPE hardware products
this service may also include Basic Software Support and Collaborative Call Management for selected non-HPE software. Contact HPE for more information and determination regarding which eligible software products may be included as part of your hardware product coverage. For software products covered by HPE Foundation Care
HPE provides remote technical support and access to software updates and patches.

In addition
HPE Foundation Care provides electronic access to related product and support information
enabling any member of your IT staff to locate this commercially available essential information. For third-party products
access is subject to availability of information from the original manufacturer.

You can choose from a set of reactive support levels to meet your business and operational needs.

HPE Foundation Care service-level options

The HPE Foundation Care options noted below are product dependent. HPE will provide the hardware support features for covered hardware products and the software support features for covered software products.

Hardware support coverage windows and response times will apply to covered hardware products
and software support coverage windows and response times will apply to covered software products. All coverage windows are subject to local availability. Product eligibility may vary. Contact a local HPE sales office for detailed information on service availability and product eligibility.

Regardless of your coverage window
incidents with covered hardware or software can be reported to HPE via telephone or web portal
as locally available
or as an automated equipment reporting event via the HPE electronic remote support solution 24 hours a day
7 days a week.

For products covered by Foundation Care
HPE offers three distinct service levels:
HPE Foundation Care NBD Service
HPE Foundation Care 24×7 Service
HPE Foundation Care CTR Service

Features

For products covered by Foundation Care
HPE offers three distinct service levels:

HPE Foundation Care 24×7 Service

Product Type:Warranty
Provided Support:Collaborative Call Management|New Releases Update|Parts Replacement|Phone Support|Remote Diagnosis|Repair|Web Knowledge Base Access
Service Duration:1 Year
Service Type:Maintenance
Service Location:On-site
Manufacturer Part Number:HA6J5PE
Manufacturer Website Address:http://www.hpe.com
Service Name:Foundation Care – Post Warranty
Manufacturer:Hewlett Packard Enterprise
Product Supported:

HPE StoreOnce 3540 24TB System:

• BB914A
• BB914A#B8X
• BB914AR

Service Main Type:Maintenance
Service Sub Type:Physical|Electronic
Service Characteristic:Parts & Labor
Service Response Time:Next Business Day – parts and labor