Description

HPE Pointnext Tech Care Essential – Post Warranty – 2 Year – Warranty – On-site – Technical PL-96

Overview

HPE Pointnext Tech Care (HPE Tech Care) is the operational support experience for HPE hardware and software products (HPE products). HPE Tech Care helps IT teams focus on moving the business forward by proactively searching for better ways to do things
as opposed to just focusing on reactive issues. HPE Tech Care goes beyond traditional support by enabling direct access to product-specific specialists and providing general technical guidance to help Customers not only reduce risk but also continually search for ways to do things more efficiently. HPE Tech Care Customers can get help through multiple channels that include telephone
HPE moderated forums with defined response times
automated incident logging
and a real-time chat facility.

Benefits

Customers may contact HPE support by telephone 24 hours a day 7 days per week to log support incidents. Response times will depend on the service level of the covered product.

Expert online chat: Customers can initiate an online chat with a specialist technical resource to ask questions
get help
or general technical guidance. Expert online chat is provided so Customers can obtain quick answers to technical questions about their HPE product.

HPE endeavors to provide general technical guidance for Customer questions and enquiries specific to the topic areas outlined in the following regarding the operation and management of the Customer’s products covered by HPE Tech Care.

Product Type:Warranty
Provided Support:Phone Support
New Releases Update
Fax-On-Demand
Email Support
Software Support
Remote Diagnosis
Web Knowledge Base Access
Service Duration:1 Year
Service Type:Technical
Manufacturer Part Number:HD0X7E
Manufacturer Website Address:http://www.hpe.com
Service Name:Foundation Care
Manufacturer:Hewlett Packard Enterprise
Product Supported:

Software

• Software Title: Aruba ClearPass New Licensing Entry
• Installation Type: Locally installed
• Licence Qty: 100000 concurrent endpoints

Service Main Type:Technical
Service Sub Type:Electronic
Physical
Service Response Time:Hour – Phone Support