Description
NONPROD MNT BRZ SERVER INCL 50MSU
Product Type:Service
Provided Support:New Releases Update
Web Support
Web Knowledge Base Access
Replacement
Phone Support
Service Duration:1 Month
Service Type:Technical
Manufacturer Part Number:4050386-EZ
Manufacturer Website Address: http://www.citrix.com
Service Name:Appliance Maintenance Gold
Manufacturer:Citrix Systems
Inc
Product Supported:
Citrix NetScaler MPX 8930 Standard Edition
Service Main Type:Technical
Service Sub Type:Electronic
Service Response Time:1 Hour – Phone Support – Severity Level 1
1 Business Day – Replacement
4 Hour – Web Support – Severity Level 4
4 Hour – Web Support Severity Level 3
1 Hour – Web Support – Severity Level 1
4 Hour – Phone Support – Severity Level 4
4 Hour – Phone Support – Severity Level 3
2 Hour – Web Support – Severity Level 2
2 Hour – Phone Support – Severity Level 2