Description
HPE Care Pack Proactive Care Service – Extended Service – 3 Year – Service – 9 x 5 x Next Business Day – On-site – Maintenance – Parts & Labor – Physical MSR1003-8 AC SVC PL=7G
HP Proactive Care Service (Proactive Care) offers an integrated set of proactive and reactive services designed to help you improve the availability and performance of your converged infrastructure. In a complex environment
many components need to work together effectively. Proactive Care has been specifically designed to support these complex environments
providing an end-to-end environment support solution that covers servers
operating systems
hypervisors
storage
storage area networks (SANs)
and networks. In the event of a service incident
Proactive Care provides access to technical solution specialists who can help you to rapidly resolve critical issues. HP employs accelerated escalation procedures to resolve complex incidents. In addition
your support team of HP specialists is equipped with remote technologies and tools designed to reduce downtime and increase productivity.* The service includes onsite hardware repair if it is required to resolve the issue. You can choose from a range of hardware reactive support levels to meet your business and operational needs. Proactive Care helps you avoid issues by providing such services as firmware release and software patching analysis and recommendations
so that your environment is current and compatible. You will receive a regular Proactive Scan of covered products which can help you to uncover configuration
availability
and security problems more proactively. Proactive Care also provides regular incident reporting to help you avoid repeat problems.
Product Type:Service
Provided Support:Web Knowledge Base Access
Parts Replacement
New Releases Update
Web Support
Phone Support
Repair
Service Duration:5 Year
Service Type:Maintenance
Service Location:On-site
Manufacturer Part Number:20259-M2-28
Manufacturer Website Address:https://www.veritas.com/
Service Name:Essential Appliance Support – Extended Service
Manufacturer:Veritas Technologies LLC
Product Supported:Veritas 20259-M2
Service Main Type:Maintenance
Service Sub Type:Electronic
Physical
Service Characteristic:Parts & Labor
Service Response Time:4 Business Hour – Parts & Labor
