Description
HPE Foundation Care Service – Extended Service – 1 Year – Service – 9 x 5 x Next Business Day – On-site – Maintenance – Parts & Labor – Electronic and Physical PL-LS
HP Foundation Care Service (HP Foundation Care) is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. HP technical resources work with your IT team to help you resolve hardware and software problems with HP and selected third-party products. For hardware products covered by HP Foundation Care
the service includes remote diagnosis and support
as well as onsite hardware repair if it is required to resolve an issue. For eligible HP hardware products
this service may also include Basic Software Support and Collaborative Call Management for selected non-HP software. Contact HP for more information and determination regarding which eligible software products maybe included as part of your hardware product coverage. For software products covered by HP Foundation Care
HP provides remote technical support and access to software updates and patches. HP releases updates to software and reference manuals as soon as they are made available for selected HP-supported software products for each system
processor
processor core
and end user
as allowed by HP or the original manufacturer software license. Updates for selected HP-supported third-party software products are included as they are made available from the original software manufacturer. In addition
HP Foundation Care Service provides electronic access to related product and support information
enabling any member of your IT staff to locate this commercially available essential information. For third-party products
access is subject to availability of information from the original manufacturer. You can choose from a set of reactive support levels to meet your business and operational needs.
Product Type:Service
Provided Support:Web Support
Web Knowledge Base Access
Phone Support
Parts Replacement
New Releases Update
Email Support
Service Duration:2 Year
Service Type:Exchange
Service Location:Service Depot
Manufacturer Part Number:4047211-E4
Manufacturer Website Address: http://www.citrix.com
Service Name:Appliance Maintenance Gold Plus – Extended Service
Manufacturer:Citrix Systems
Inc
Product Supported:Citrix 3015993-E4
Service Details:Citrix Enterprise License Program (ELA) (Level 4)
Service Main Type:Exchange
Service Sub Type:Physical
Electronic
Service Characteristic:Parts
Service Response Time:4 Business Hour – Advance Parts Replacement
