Description
Acronis Advantage Premier – 1 Year – Service – 24 x 7 x 1 Hour – Technical ESD
Acronis Advantage® Delivers Enhanced Support and Maintenance to Customers Worldwide
Designed to meet the customer service
support
and troubleshooting demands of our home and corporate customers
the Acronis Advantage program provides a variety of support options including a self service
pay-per-incident or subscription plan.
An enhanced self-service knowledge base library
expanded pay-per-incident support
and three subscription-based support programs aimed to provide customers with world-class service
at a level and cost that meet specific support needs. For the Acronis® line of corporate products
the first year subscription of either the Acronis Advantage Standard or Premier level of service is included.
The Acronis Advantage program offers:
- A personalized and flexible array of services
- Premier service levels featuring fast response times to critical issues
- Direct interaction with knowledgeable Acronis support professionals
- Help for organizations in meeting their service level agreement (SLA) and Continuity of Operations Programs (COOP) requirements
Product Type:Service
Provided Support:Email Support
Emergency Email Consulting
Emergency Telephone Support
Live Chat
Phone Support
Software Update
Web-based Training
Software Upgrade
Web Support
Service Duration:1 Year
Service Type:Technical
Manufacturer Part Number:V2HXMPZZS11
Manufacturer Website Address:http://www.acronis.com
Service Name:Advantage Premier
Manufacturer:Acronis
Inc
Product Supported:
- Software Title: Acronis Backup Advanced Virtual Host
- License Quantity: Unlimited virtual machines
1 physical host - License Pricing: Volume
- Licensing Details: ESD
- Installation Type: Locally installed
Service Main Type:Technical
Service Response Time:1 Hour – Emergency phone consulting
