Description

Datalogic EASEOFCARE Overnight Replacement Comprehensive – 3 Year – Service – Service Depot – Maintenance – Parts COMPREHENSIVE

Our mission is to provide our Customers with excellent service
at every interaction
tailored to their profiles and their industry.
The central role of the customer also drove the creation of a new corporate division (the so-called “Customer Service”)
which has centralised all the services provided by the Group globally
from order entry and confirmation to after-sales service and installation
by applying a performance indicator of client satisfaction such as the Net Promoter Score (NPS) used by many Fortune 500 Companies.

Customer Services will ensure a lean and consistent response path to each request. Our empowered and talented specialists will engage with the customer and commit to drive each case to complete resolution.

Datalogic’s Customer Services Organization offers a wide and complete range of post-sales services (EASEOFCARE Agreements). It is organized in three levels of support
in order to guarantee the most appropriate professional assistance based on the specific problem.

Datalogic’s Customer Service can deploy in the territory a team of multi-lingual professionals
with a broad technical expertise across the whole product range.

Product Type:Service
Provided Support:Debugging
Diagnosis
Replacement
Software Update
Software Upgrade
Service Duration:3 Year
Service Type:Technical
Manufacturer Part Number:4020340-E5
Manufacturer Website Address: http://www.citrix.com
Service Name:Gold Maintenance
Manufacturer:Citrix Systems
Inc
Product Supported:Citrix NetScaler MPX appliance – ELA5
Service Details:

Service Main Type:Technical
Service Sub Type:Electronic and Physical