General Return Policy

All products purchased from Xcalable. may be returned within 30 days of delivery date. The product must be returned in its original packaging, including all manuals, accessories, and any other items that may have been included in the original shipment. The product must be in its original condition, with no signs of wear or use.

The label for return product is in the box pre-printed and all you have to do is attach it to the box, Return shipment are free.

Instructions for Returning a Product

Need to return an item?

Return Guidelines

To ensure that your Return is processed properly, please note the following:

• All approved RMAs (Return Merchandise Authorizations) are  valid for 30 calendar days from the date of issue
• All products are to be returned complete with accessories, components, and original packaging
• Stock Balance returns must be returned unopened and shipped prepaid by the carrier of your choice
• Do not write on the product box
• Remove the old shipping label (if applicable)
• Note the RMA Number on the shipping label; do not write it on or inside the carton
• For multiple boxes, please ensure that your RMA number is indicated on the outside shipping label of each box
• To accept return shipments at our docking station, the carrier must have the capability to independently unload the shipment onto our docks
• For returns of 14 cartons or more, please direct your carrier to contact our Xcalable Warehouse to schedule delivery